How can we help?

Parsifal brings together workplace schedules, tasks, team chat, employee information, a private agenda and Mail where a mailbox is provided. It is used by employees with an account provided by their workplace.

For technical help or privacy questions, contact Mirabits B.V. at info@mirabits.com.

When describing a problem, include the feature you were using, what happened, your phone or computer model, and the app version if known. Remove personal details from screenshots. Do not email passwords, activation links, identity documents or private employee files.

Accounts, schedules and permissions

Your workplace administrator creates your account and controls which information and actions you can access. Contact your manager about a missing invitation, an incorrect shift, a task assignment or a change to your access.

If you have an activation email, use its link to activate the account and choose a password. If the link has expired, ask your workplace administrator for a new invitation.

Connection problems

Parsifal needs an internet connection. Check your Wi-Fi or mobile connection if the app shows an offline notice. After the connection returns, use Retry if the initial page did not load. A change between Wi-Fi and mobile data may require you to sign in again.

If a message or upload has an uncertain result, check whether it appeared before trying again. The app does not automatically send unsent work when the connection returns.

Photos and documents

Where your permissions allow it, the app offers photo selection, taking a photo, and document upload. Chat pictures and task evidence follow the limits shown in the app. Personnel documents support PDF, JPEG, PNG, WebP and HEIC/HEIF, with a maximum of 8 MiB per file or a lower limit shown by the server.

If the camera or photo chooser is unavailable, check the device's app permissions. Cancelling the chooser leaves the current work unsent. Contact support if selecting or uploading a file keeps failing.

Notifications

The signed Parsifal app offers Enable notifications after you sign in. Notification permission is optional and can be changed in your phone's Settings. You can still open the app to view work when notifications are disabled.

A notification uses a general alert rather than putting chat text, task details or employee photos on the lock screen. Opening it requires the appropriate account and current access. Your workplace's notification delivery must also be enabled.

Privacy and account-deletion requests

If you no longer have the app, request account deletion at info@mirabits.com. Include your workplace and username so we can identify the account. Do not send your password or identity documents with the initial request.

Contact info@mirabits.com with questions about access to, correction of, or deletion of your information. Include enough information to identify the workplace and account; do not attach identity documents in your initial email.

To request account deletion, open Settings → Delete account. You can see the request and acknowledgement status and withdraw a pending request before processing starts. No separate email or phone call is required to start the in-app request. The service owner reviews the account and any specifically necessary retained records, then separately confirms removal. Access ends when processing starts; completion is confirmed only after the required checks succeed.

Hans van Wegen checks reports and privacy requests each working day. We acknowledge them within two working days and aim to complete account deletion within one calendar month. We explain any information that must be retained and confirm completion after it happens. A request does not immediately delete or disable the account. Ending employment or disabling an account also does not automatically erase historical records.

For an app-created mailbox, choose Request mail export in the deletion section. When the ZIP is ready, download and save it, then choose I have saved my export. You can instead explicitly decline the export. A download or share sheet alone does not confirm that the export was saved. The mailbox closes only after your saved confirmation or explicit waiver. If the phone app cannot open the ZIP or it exceeds its 8 MiB sharing limit, sign in to Parsifal in a computer browser and download it from Settings. An independently existing mailbox is only disconnected from Parsifal; we do not delete or reset that mailbox or its password.

Only specific records with a justified employer purpose or legal requirement may be retained during deletion. Each retention decision records its reason, next review date and end date. Monthly reviews do not automatically extend the period. Read the Parsifal privacy notice for the data used, retention rules and your rights.

Problems in a conversation

In Chat, use Report for the person or message you want reviewed. Before submission, the app explains that your identity, selected content and explanation will be shared with the designated support reviewer. The reported person is not notified. You can also block a direct contact to stop new direct messages in either direction; this does not erase history or change group conversations.

Hans reviews reports each working day and acknowledges them within two working days. You can also contact info@mirabits.com. Include only the information needed to identify the concern, without forwarding unrelated private records.

Mirabits B.V. · Van Noordtkade 62A · 1013 BZ Amsterdam · Netherlands · +31641543789